This policy explains how CompoundDocs Canada handles information submitted through this public website and during preliminary service enquiries.
Information you provide
When you submit the contact form or email us, you may provide your name, pharmacy or organization, business contact information, service interest and message. Do not submit patient names, prescriptions, personal health information, passwords or confidential formula records through the public contact form.
How information is used
Information may be used to respond to enquiries, arrange introductory discussions, prepare a requested scope or quotation, operate agreed services, maintain security and meet applicable legal or recordkeeping obligations.
Service providers and technical data
Hosting, email, security and form-processing providers may process limited information on our behalf. The website may also generate technical data such as IP address, browser type, timestamps and security logs needed to operate and protect the service.
Invitation-only portal
The public portal view is a demonstration using sample information. Live pharmacy workspaces are invitation-only and are subject to a separate written service scope, access controls and any additional privacy or security terms agreed with the pharmacy.
Retention and safeguards
Information is retained only as reasonably needed for the purposes described, legal obligations, security and dispute resolution. Reasonable administrative and technical safeguards are used, but no internet service can guarantee absolute security.
Your choices
You may request access, correction or deletion of information you submitted, subject to legal and operational retention requirements. You may also ask us not to use your contact information for follow-up communications.
Contact
For privacy questions, email dscompoundcanada@gmail.com.